Do you have a question about payment options, return policy, or shipping rates? Not sure how to measure ring sizes or necklace lengths? Our Frequently Asked Questions provide quick answers to our customers’ most commonly-asked questions. However, we’re just an email away. Please don’t hesitate to contact us at [email protected] and we’ll reply via return email within one business day.
Are credit cards acceptable?
Yes. Payment can be made via major credit cards, as detailed on the Payment page.
Do you deliver overseas?
We ship all of our products worldwide, to all four corners of the globe! For information on our shipping rates and options, see our Shipping page.
What are your shipping rates?
All shipping rates according to destination/weight are calculated automatically on our Checkout page. For more information, visit our Shipping page.
Can I send the item/s as a gift?
Yes! Gift wrap + a personalized card are free. If you would like your product gift-wrapped, check the “Please Gift Wrap” option when you check out. Want to include a personalized greeting card? Just write us your note/message when you check out.
When will I receive my order?
We aim to dispatch all orders within 2-3 business days. For more information, see our Shipping page.
What is your policy with Returns & Refunds?
We offer our customers the option of a full refund, store credit, or replacement items. For more information, see our Returns & Refunds page.
How do I return something to you?
You can easily return an unwanted item to Jerusalem Artists Company for a full refund or credit towards your next purchase, 30 days following receipt of your item. Items must be unopened, in their original packaging, and returned via standard post, to: Jerusalem Artists Company, 18 Barkan St., Suite 7, Kfar Saba, Israel, 4428851. For more information, see our Returns & Refunds page.
Do you sell to associations/groups?
Yes. All of our products are available for associations at discounted prices, for Bible study groups, schools or community centers. For more information, visit our Associations page.
Are the Holy Land photos available for purchase?
Yes. All of the Holy Land photos on our website were taken by talented Israeli photographer, Arik Chen. To see more of Arik’s work and to contact him directly, visit Arik Chen Photography.